Insurance Claims

Blue Star Brothers Auto Repair

79-59 Cooper Ave Glendale, NY 11385

 (718) 383-6734

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At Blue Star Auto Repair of Glendale we make filing Insurance Claims Easier.

“We Put The Care into Auto Repair”

DID YOU KNOW YOU HAVE THE RIGHT TO GET YOUR VEHICLE REPAIRED AT SHOP OF YOUR CHOICE.

New York State Law: Regulation 64 Section 2610 of the Insurance Law states that an insurance company may not require that repairs be made to a motor vehicle in a particular place or repair shop. You have the right to have your vehicle repaired in the shop of your choice.

WHY CHOSE US?

We Handle All Insurance Claims!

Getting involved in an accident in New York is not always easy, but here at Blue Star Brothers, we help make the process simple. We handle all claims from beginning to end, leaving you hassle free. Get updates on your claim. From the moment of an accident, we offer Free Towing Service directly to our Facility with all claims. Rental Vehicles are also available for qualified claims. Our onsite insurance adjuster that the proper parts and repairs are approved by the insurance company, resulting in getting your vehicle back on the road safely and in Pre-Accident condition.

What to do In case of an Accident

AT THE TIME OF THE ACCIDENT

Stop and check for injuries to yourself and any of your passengers. Call 911 immediately, file a police report, and exhange insurance information. Call Blue Star Brothers to help assist with scenerio.

Call Us for emergency Towing. Snoopy's Towing Service owned by Blue Star Brothers

TOWING & RENTAL

In the case that your vehicle can’t be driven we will send a partnered Towing Company to tow your vehicle back to our facility and out of danger. Enterprise Rental vehicles are also available for all qualified claims.

Auto Repairs done by expert Mechanics and Body Shop

REPAIR PROCESS

Repairs will begin right after approval, in one of our main facilities. You can opt to receive updates on your claim status and or vehicle repairs.

Contact Blue Star Brothers Collision Repair Center

CONTACT US

And you are back on road safely, it is that simple.
(718) 383-6734

START YOUR CLAIM TODAY

TELL YOUR INSURANCE COMPANY THAT YOU HAVE CHOSEN BLUE STAR BROTHERS AUTO REPAIR Of GLENDALE AND SCHEDULE YOUR SERVICE APPOINTMENT!

FILE A CLAIM

Come in to our facility with a copy of your police report as well as a copy of your insurance card, and we will file the claim for you.

INSPECTION

At the moment liability has been established, we will set up an inspection appointment with the insurance adjuster or upload the photos and estimate to the insurance company directly; Carefully reviewing the estimate and damages

We only use Quality Parts and will do Special Parts Orders

REPAIR PROCESS

Repairs will begin right after approval, in one of our main facilities. You can opt to receive updates on your claim status and or vehicle repairs.

PARTS

Once approved by the insurance company, we will order the proper and quality parts for your specific vehicle.

Blue Star Auto Repair and Collision Center

COMPLETE AND READY FOR PICK UP

Once repairs have been completed, we will detail your vehicle and notify you when your vehicle is ready for pick up.

CONTACT US

And you are back on road safely, it is that simple.
(718) 383-6734

START YOUR CLAIM TODAY

TELL YOUR INSURANCE COMPANY THAT YOU HAVE CHOSEN BLUE STAR BROTHERS AUTO REPAIR Of GLENDALE AND SCHEDULE YOUR SERVICE APPOINTMENT!

We Are Now an Official Carco Insurance Inspection Location

At Blue Star Brothers we do Insurance Photo Inspections for all Insurance companies.

To make a same-day appointment with our certified Carco Insurance Inspector.

Call Us Now +1 718-383-6734

Call Us Now +1 718-712-0015

Extended Service Contracts

We process all Extended Service Contracts (Warranty Claims)

We accept all Extended Service Contracts and Warranty’s because we are a certified shop.

We are a CarMax Certified Service Center.

Here are a few pointers on the process it takes to submit warranty claims.

Step 1 – Diagnostics – The vehicle must go through a thorough diagnostics, where photos and videos are documented in order to start a claim. A technician will be assigned. All Appointments are scheduled for Drop Off ONLY

Step 2 – Repair Orders – Once diagnostics is performed and documented one of our trained service advisors begins to generate the RO (Repair Order), which includes the Prices, Labor Times, and Availability of Parts by parts sourcing, which is performed prior to beginning a claim to their warranty company.

Step 3 – Claim Process – The advisor contacts the Warranty Company and we upload photos and estimates directly to them. Each warranty will then determine if an inspector needs to be sent out or not (Which can delay a repair service)

Step 4 – Authorization – Once a claim is authorized, an advisor will notify the customer of what was approved and what was not approved and go over additional services if needed as well as the out-of-pocket expense if any. The shop and warranty then parts source parts, and parts get ordered. At this stage, a customer has the right to inquire about a rental car to their Warranty Company. (We at the Shop do not handle Rental Cars or Approvals – all are subject to the warranty company’s decision)

Step 5 – Repair Process – Once all parts are in a technician is then assigned again to begin repairs, and a road test is usually performed right after

Step 6 – Pick Up – An advisor will call the customer to arrange the pick up of their newly serviced vehicle. All Repairs come with a Peace of Mind 12-month 12,000-mile Mile Warranty. Used parts are subject to change.

To begin your claim – Call us to make an appointment

 718-712-0015